Appointment Procedures

Upon arrival at the hospital, please remain in your vehicle and call us. Do not stand in front of the clinic entrance – this creates an unsafe situation for pets as well as our clients. Your health and safety matters to us! Please wait in your vehicle until we are ready for you.

After receipt of the call, we will check you in as soon as possible. Once an exam room is ready, you will be called back and you with your pet will be put directly into an exam room by one of our staff members. Check out will be in the same room as your exam, and then you will be escorted out.

ALL CLIENTS WILL BE ASKED TO WEAR A MASK WITHIN THE CLINIC AND EXAM ROOMS. If you forgot a mask, or prefer not to wear one, we will require that you remain in your car while a member of our staff retrieves your pet for their appointment.

If you are at the hospital to pick up food or medication, please remain in your car and call the front desk. We will deliver your order to your car as quickly as possible.

If you are not feeling well or maybe at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.

We will do our best to coordinate your visit to the hospital, including providing follow up instructions and taking payments. Payment by credit card or exact cash is accepted. We will not be taking checks at this time.Call with questions and concerns. We are here for you and your family.

According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.